Many businesses often underestimate the importance of the ‘Contact Us’ page during website design, yet it plays a crucial role in customer satisfaction. With 81% of consumers attributing better customer service to their likelihood of repeat purchases, neglecting a well-crafted ‘Contact Us’ page is not advisable.
Where do you begin to create an effective ‘Contact Us’ page?
This article compiles over 40 examples of outstanding ‘Contact Us’ pages to inspire your own design. Continue reading to discover more insights!
Jump to:
Key elements for a successful ‘Contact Us’ page
Top ‘Contact Us’ page designs
FAQs on designing an effective ‘Contact Us’ page
Here are common features found in top ‘Contact Us’ pages:
Comprehensive list of contact methods
Attached FAQ section for self-service
Branding that aligns with the company’s design
Visual aids to enhance text comprehension
Clear call-to-action buttons guiding user actions
User-friendly navigation for easy browsing
Combining these elements will significantly enhance your ‘Contact Us’ page for your audience.
Let’s delve into the examples to see the principles in action!
We’ve gathered 40 top ‘Contact Us’ page examples to illustrate the essential qualities of an effective page.
Casper’s ‘Contact Us’ page excels due to:
Consistency with their brand’s distinctive style
Easy access to contact information for support and sales
Visual elements that complement the page’s purpose
This example stands out for its:
Use of visual cues to highlight FAQ topics
Multiple communication channels, including phone numbers, an address, and social media links
Listing of support hours to manage customer expectations on response times
A clean design that’s intuitive to navigate
Dunkin’ is featured as an example due to:
Integration of an FAQ section to address common queries
Multiple contact options
Listing of popular questions for easy access
Burger King is included in this list because of:
Live chat functionality for immediate support
Mobile-friendly design for device accessibility
Live chat options to interact with a human representative and prompt users through support resources
Grammarly is highlighted for:
Multiple communication channels, including email, an address, and social media links
A clear call-to-action button labeled ‘Submit a Request’
Separate contact methods for businesses and the press, maintaining a dedicated communication line for customers
A sleek design that’s easy to navigate and distinguishes the support page
Not Your Mother’s is recognized for:
A straightforward design that facilitates quick navigation
Multiple contact options, such as an address, social media, and email
A simple form for contacting the company
Ulta is a case study in creating a ‘Contact Us’ page because it:
Employed visual cues to categorize FAQ topics
Provided a list of frequently asked questions along with answers
Included clickable buttons to call, email, or chat with support, along with listed support hours
Emphasized ongoing support in the page’s text
Peloton’s ‘Contact Us’ page is one of the best because it:
Featured a clear call-to-action with a ‘Chat with Support’ button
Provided immediate support through live chat
Offered separate contact methods for business inquiries and the press, maintaining a focused communication channel for customers
Provided addresses of offices and studios with clickable directions for easy location finding
Petco boasts several features that make it a good ‘Contact Us’ page, including:
Visual cues to highlight a phone number
Designations for different numbers to reach various services
Branding elements through imagery
Top buttons to select the category of issue you’re experiencing
A search bar to find answers to your questions
Visual elements that reinforce the customer service’s friendly approach
Options to send a message or initiate a live chat
Used visual cues to highlight FAQ topics
Offered a mobile-friendly design for cross-device usability
A clean, simple ‘Contact Us’ page design with links to relevant resource pages
Provided separate contact methods for business inquiries and the press, maintaining a dedicated communication channel for customers
Offered multiple contact options, including email and phone
Featured a direct CTA button to guide users to action
Provided suggestions on how to best reach the company for a quick resolution
Sephora is recognized as a top ‘Contact Us’ page example because it:
Provided visual support for various customer service categories
Indicated the availability of customer service
Offered multiple forms of contact, including a phone number for hearing-impaired individuals, and chat options
