As companies venture into new markets, they encounter the critical challenge of maintaining growth through appropriate business and support processes. Central to this is the provision of exceptional customer service, which is pivotal in fostering satisfaction and repeat business.
Coalition is delighted to unveil a year of successful collaboration with TalentPop. TalentPop specializes in providing customized, on-demand customer service solutions for a variety of retail and e-commerce brands.
Through their vetted and trained support talent, TalentPop empowers businesses to concentrate on expansion, while guaranteeing customer satisfaction. Discover how TalentPop enhances customer experiences and cultivates loyalty for your brand.
Customer service is indispensable for business prosperity across all industries. A staggering 90% of Americans factor customer service into their decision-making process before engaging with a company. Moreover, up to 80% would defect to a competitor following more than one negative experience.
TalentPop assists in delivering consistent premium experiences for your stakeholders across various channels. With partnerships exceeding 500 of the world’s premier brands, including Microsoft, Amazon, Visa, Uber, Airbnb, AT&T, Netflix, and more, they have proven their expertise.
If you’re experiencing rapid growth or facing difficulties in delivering effective customer support, here are compelling reasons to consider TalentPop:
TalentPop provides an omnichannel solution to engage customers across multiple platforms, including 24-hour coverage for live chat, phone support, email management, SMS management, social media engagement, and returns and exchanges. Elix Healing, one of their wellness clients, acknowledges their adaptability: “Not only are the TalentPop agents adept at customer experience, but they excel in numerous other tasks as well!”
All TalentPop agents undergo an intricate four-stage screening process, including English and personality tests, comprehensive skill reviews, live video screenings, and a trial phase. With a swift onboarding period of just two weeks, TalentPop’s service seamlessly scales with your business. Tumble Living, their home decor client, attests to their effectiveness: “I’m very impressed – what TalentPop has done in terms of hiring & training is phenomenal.”
TalentPop boasts a 98% agent success rate, meticulously matching agents to brands based on a careful review of business needs, qualifications, and personality. They ensure agents are well-versed in the brand’s processes and tools. Jolyn, their women’s swimwear client, shares, “The TalentPop agents fit into our company culture so well – they have such an amazing work ethic, which ultimately makes my life easier, and I just feel so grateful to have them here.”
Priced competitively, TalentPop’s services offer a more attractive alternative to maintaining in-house agents or working with back-office agencies. The company offers a 30-day money-back guarantee if the level of support does not meet expectations. Gobi Heat®, TalentPop’s apparel client, expresses their satisfaction: “This has been one of our best years for customer service, and we’ve received great customer feedback.”
CoalitionTechnologies is proud to partner with TalentPop, leveraging the synergies between our services. While Coalition aids in business growth, TalentPop ensures this growth is sustained with reliable customer support.
Seeking to boost sales for your retail business? Coalition generates 687% more revenue than the average digital marketing agency. Explore our work and customer reviews for more information. If you’re a TalentPop client, you may be eligible for a 50% discount on our SEO services. Click the link below to schedule a personalized consultation and free performance audit for your brand.
